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Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
The Social Media Monitoring Analyst will be responsible for monitoring and analyzing social media items (newswire articles, online news channel articles, Twitter & Facebook posts, YouTube videos, forum posts, blogs etc.).
Key areas of focus
- Reading, interpreting and analyzing of online content
- Writing short, concise descriptions of analyzed posts and categorizing them
- Customer request identifying and alerting
- Preparing analytical reports based on previously monitored online content
- Maintenance and adaption of an online social media monitoring application
Qualifications
- Fluent English and Spanish
- Knowledge of German will be an asset
- Minimum one year of proven experience with exposure to analyzing and summarizing on-line media content
- Ability to freely write editorial summaries about complex business in high quality to capture the most important aspects
- Analytical thinking and ability to derive conclusions, insights and recommendations from findings
- Exposure to financial services or proven interest in media relations, journalism, translating will be important assets
- Mindset for learning business domain (Financial Services) knowledge
- Skills in planning and prioritization, detail orientation and results focused
- Very strong communication skills
- Good knowledge of MS Excel
- Strong multi-tasking, time-management and interpersonal skills
- Ability to collaborate across multi-national teams and individuals
- High degree of flexibility
We offer
- Challenging job in a professional and multinational environment
- Trainings and development programs
- Opportunity to gain broad analytical skills, experience and highly marketable specialist expertise
- Opportunity to gain broad experience in translating
- Significant work atmosphere and tools
- Attractive salary and social package
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